Microsoft Dynamics 365 CRM Framework

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  Improve how you interact with your customers and do business
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  Maintain and manage customer relationships
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  Manage and track sales leads and funnels
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  Manage and track marketing and pipelines

Marketing

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  Get more leads!

  Create Personalized experience with customized customer journeys, manage multichannel campaigns of email marketing, web content, and events, target audiences using Dynamics 365 Connector for LinkedIn.

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  Make the smarter decisions!

  Create your own dashboards to analyse the data most crucial to your business, prioritize leads using multiple lead scoring models, get up to the second insights through real-time data analysis.

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  Flexible and Adaptable

  Automate processes improve your customers engagement experiences, utilise the very latest artificial intelligence (AI) to guide business decisions and drive innovation.

Sales

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  Get more sales!

  Understand and engage customers more effectively, make smarter sales with insights, improve productivity, energise performance, and innovate with the adaptable Microsoft Dynamics 365 Platform.

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  Utilise the latest AI capabilities

  Track customer relationships, automate sales activity with contextual prompts to reinforce your team’s sales strategy.

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  Focus! Grow your business!

  Keep an eye on the past and the future with key indicators, make more sales with a dynamic and event driven strategy, find new customers, manage the relationship and Win! Win! Win!

Customer Service

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  Streamline!

  By utilising surveys, social listening and forums to greatly enhance service, extrapolate service trends and monitor data in real time to optimize your team, onboard new team members quickly and easily with out of the box in-app learning options.

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  Personalize!

  Utilise intelligent AI and automation to steer your team’s actions to the optimal outcomes, take a complete view to create and deliver true customer value with each and every interaction, generate new opportunity from up-sell and cross-sell with your customer data.

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  Improve!

  Enable your customers to easily and quickly connect to multiple channels of service, build an AI service BOT to improve and provide 365/24 service levels and let your team concentrate on the most important work they can, analyse data and through predictive care rapidly resolve issues.

Project Service Automation

Improve project profitability with integrated planning tools and analytics Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.

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  Optimize resources
  • Make the most out of billable resources using real-time dashboards to measure utilization.
  • Improve skill-based assignments with a unified scheduling engine.
  • Empower service professionals to apply directly to relevant projects.
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  Improve project management
  • Visualize costs and revenue using robust project planning capabilities and intuitive dashboards.
  • Anticipate resource demands and forecast project profitability.
  • Build customer trust using a customer-centric service delivery model.
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  Increase productivity
  • Foster collaboration across teams by integrating with Office 365 applications.
  • Simplify the contracts process and collaborate seamlessly with customers through a secure portal.
  • Submit, process, and approve time and expenses anytime, anywhere for faster customer billing.